Question 1

What happens in the first session?

Accepted Answer

The first session is a space for us to get to know each other and see if we’re a good fit. I’ll ask some gentle questions about what’s brought you to therapy, your hopes for the work, and any relevant background. You’re welcome to share as much or as little as you feel comfortable. We’ll also go over the counselling agreement together, including confidentiality, fees, and boundaries.

Question 2

How long are sessions and how often do they happen?

Accepted Answer

Each session lasts 50 minutes and usually takes place once a week on the same day and time. Weekly sessions help build momentum and trust, but we can discuss what works best for you.

Question 3

How many sessions will I need?

Accepted Answer

That depends on you and what you’d like to work through. Some people come for a short-term focus (6–12 sessions), while others prefer open-ended therapy. We’ll regularly review how the therapy is going and whether you feel it’s helpful. You’re never locked into a fixed number of sessions.

Question 4

Is everything I say confidential?

Accepted Answer

Yes — confidentiality is a core part of counselling. What you share stays between us, with a few exceptions for safety or legal reasons:
 • If I believe you or someone else is at serious risk of harm
 • If I am legally required to share information (e.g., safeguarding, terrorism, money laundering)
 • I may discuss our work in supervision, which is standard ethical practice, but your identity is      always protected.

Question 5

What if I need to cancel or reschedule a session?

Accepted Answer

I ask for at least 24 hours' notice if you need to cancel or reschedule. Cancellations with less notice may be charged at the full rate unless due to an emergency. If I ever need to cancel, I will offer you an alternative date as soon as possible.

Question 6

Can I contact you between sessions?

Accepted Answer

You're welcome to contact me by email or text for practical matters like rescheduling a session. I aim to respond within 24–48 hours on weekdays. I don’t offer therapeutic support outside of sessions, so if you’re in crisis, please contact your GP, local services, or call 999 / 111.

Question 7

What if I’m not sure if therapy is right for me?

Accepted Answer

That’s totally okay. Many people feel uncertain at the beginning. You're welcome to book a free 15-minute phone consultation so we can talk through your questions. There’s no pressure to commit — it’s important that you feel safe and comfortable before beginning.

Question 8

Do you offer culturally sensitive counselling for clients from diverse or mixed cultural backgrounds?

Accepted Answer

Yes. I work with clients from a range of cultural and ethnic backgrounds, including those with mixed heritage or navigating multiple cultural identities. I aim to create a safe, respectful space where your experiences, values, and identity are fully recognised and understood. Sessions are available in English, Mandarin, and Cantonese for those who feel more comfortable expressing themselves in their first language.

Question 9

What if I want to end therapy?

Accepted Answer

You are free to end therapy at any time. Ideally, we’d plan a few ending sessions to reflect on your progress and say goodbye in a way that feels complete and supportive. Ending is an important part of the process.

Question 10

Can I bring someone with me?

Accepted Answer

Therapy is a one-to-one, confidential space, so I usually work with clients individually. If you’re feeling anxious about attending the first session, we can talk about that and find a way to support you.

Question 11

Do you offer in-person counselling sessions?

Accepted Answer

Yes, alongside online sessions, I offer in-person counselling in the centre of Poole, Dorset. My practice is located in a comfortable, safe, and welcoming space—ideal for clients who prefer face-to-face interaction.

Question 12

How do I book an in-person session?

Accepted Answer

You can book an in-person session by contacting me via email, WhatsApp, or WeChat. During our initial consultation, we’ll arrange session dates, times, and discuss any questions you may have.

Question 13

I’m experiencing cultural or generational conflicts—can therapy help with this?

Accepted Answer

Absolutely. Therapy can offer a supportive environment to explore cultural identity, generational differences, and family expectations. Together we’ll work towards greater understanding, harmony, and personal clarity.

Question 14

How can counselling help me as an international student?

Accepted Answer

Being far from home, adapting to a new culture, academic pressure, or feeling isolated can be overwhelming. Counselling gives you a safe space to talk about your experiences, explore difficult feelings, and learn ways to cope and thrive. It’s not about having something “wrong”—it’s about having someone supportive in your corner.