Privacy Policy

Bridgeway Counselling is committed to protecting your privacy and handling your personal information in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

Who I Am
 

Bridgeway Counselling is operated by Jessica Chan MBACP (Reg.), a BACP Registered Counsellor providing counselling services to adults, children, young people and international students.
 

Contact:
hello@bridgewaycounselling.co.uk
 

Information I Collect
 

When you contact me through this website, email or enquiry form, I may collect:

• Your name

• Email address

• Telephone number (if provided)

• Information you choose to share about your circumstances or reasons for seeking counselling
   

How Your Information Is Used
 

Your information is used to:

• Respond to enquiries

• Arrange consultations or appointments

• Provide counselling services where appropriate

• Meet legal, ethical and professional obligations
   

Confidentiality
 

Information shared through this website will be treated confidentially and in accordance with UK data protection legislation. However, submitting an enquiry does not establish a counselling relationship.

If counselling begins, confidentiality and data protection will be discussed in more detail as part of the counselling agreement.
 

Website Data

This website is hosted by Wix. Wix may collect technical information such as:

• IP address

• Browser type

• Device information

• Website usage data

This information helps maintain website security and functionality.
 

Cookies

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This website may use cookies to improve website performance and user experience.

You can manage cookie preferences through your browser settings.
 

How Long Information Is Kept
 

Enquiry information will be retained only for as long as reasonably necessary to respond to your enquiry and meet legal, ethical and professional obligations.

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Your Rights

If you are unhappy with how your information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).
 

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Restrict or object to certain processing activities
   

Contact
 

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Data Controller: Jessica Chan
Email: hello@bridgewaycounselling.co.uk

Last updated: June 2026

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